Job Description

Job Description

Job Description

Job Title: Pharmacy Clerk Job Description

The Pharmacy Clerk supports pharmacy operations by performing high-volume data entry and handling inbound and outbound phone calls with members and providers. This role focuses on processing prior authorization decisions, accurately documenting outcomes, and delivering clear information to callers in a fast-paced, production-driven environment.

• Perform accurate and efficient pharmacy-related data entry while working across two computer screens and multiple systems.
• Handle phone calls with members and providers to communicate prior authorization decisions, including approvals, denials, and requests for additional information.
• Document call outcomes and prior authorization decisions in the appropriate systems in a clear and timely manner.
• Follow established procedures and guidelines for pharmacy services and managed care processes.
• Adhere to strict production and performance goals, maintaining consistent output throughout the workday even after meeting targets.
• Provide professional, courteous customer service to members and providers, addressing questions and concerns related to pharmacy services.
• Use Microsoft Office and other computer applications to support administrative and order entry tasks.
• Collaborate with team members and leadership to ensure smooth workflow and consistent service quality.
• Maintain schedule adherence, including required breaks, start and end times, and any rotation requirements.
• Support basic printer and office equipment use as needed to complete administrative tasks.

• Demonstrated pharmacy experience in a support, clerk, or related role.
• Proven data entry experience with strong accuracy and attention to detail.
• Strong computer skills, including the ability to work efficiently on two screens and navigate multiple applications.
• Customer service experience handling phone calls with members, clients, or providers.
• Administrative support experience, including documentation and order entry.
• Proficiency with Microsoft Office applications.
• Clear and professional written communication skills for documenting information and communicating decisions.
• Ability to perform in a production-driven environment and consistently meet performance metrics.
• Comfort working with health care and pharmacy-related information in a managed care setting.

• Experience in managed care or pharmacy services is a plus.
• Familiarity with prior authorization processes and terminology is beneficial.
• Ability to learn new systems and workflows quickly during training.
• Strong organizational skills and ability to manage multiple tasks simultaneously.
• Ability to work rotating weekends when available.

This position is fully remote and performed from a home office environment, using computer systems, dual monitors, and standard office software. Training follows an alternative schedule of 10:00 AM to 6:30 PM EST, Monday through Friday. After training, the regular schedule is 10:00 AM to 6:30 PM MST, Monday through Friday, with rotating weekends when available. The role operates in a highly production-driven environment where consistent performance and schedule adherence are essential. Team members work independently while staying connected virtually for communication and support. Benefits such as health, dental, and vision coverage may be available while on contract, and there is potential, though not guaranteed, for the role to transition to a permanent position. The work involves frequent computer use and phone communication, with no specific dress code required beyond maintaining a professional appearance for any video or virtual interactions.

This is a Contract position based out of Orlando, FL.

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Oct 21, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications withoutregard to race, sex, age, color, religion, national origin, veteran status, disability,sexual orientation, gender identity, genetic information or any characteristic protectedby law.

If you would like to request a reasonable accommodation, such as the modification oradjustment of the job application process or interviewing process due to a disability,please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in thecity and county of San Francisco, we will consider for employment qualified applicantswith arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as acondition of employment or continued employment. An employer who violates this lawshall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process,including sourcing, screening, and evaluating candidates. AI helps assess applicationsand qualifications, but final decisions are made by our hiring team. By applying, youacknowledge and agree that your application may be reviewed using AI tools.

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