Job Description

Primary Responsibilities

• Manage the day-to-day administration and support of the Salesforce platform.

• Manage Salesforce users, roles, profiles, permission sets, and sharing rules.

• Configure and maintain custom objects, fields, page layouts, record types, and validation rules.

• Create, modify, and maintain Salesforce Flows and process automation .

• Build and maintain reports, dashboards, and analytics to support business decision-making.

• Gather business requirements and translate them into effective Salesforce solutions.

• Support Salesforce enhancements, testing, User Acceptance Testing (UAT) , and production deployments.

• Manage Change Sets and Sandbox environments .

• Perform data management activities using Data Loader and other Salesforce tools.

• Monitor data quality and support data governance and data integrity standards.

• Troubleshoot Salesforce issues and provide Tier 1/Tier 2 support to users.

• Manage and support integrations with third-party applications and connected systems.

• Document Salesforce processes, configurations, requirements, and system changes.

• Train end users and promote Salesforce best practices and user adoption.

• Stay current with Salesforce releases, features, and platform enhancements.

Required Qualifications

• 3+ years of Salesforce Administration experience .

• Salesforce Administrator Certification (ADM-201) .

• Hands-on experience with:

  • User Management

  • Salesforce Security Model, including Profiles, Roles, and Permission Sets

  • Flows and Process Automation

  • Reports and Dashboards

  • Data Management and Data Loader

  • Change Sets and Sandbox Management

• Experience gathering business requirements and delivering Salesforce solutions.

• Strong troubleshooting and problem-solving skills.

• Excellent communication skills.

• Strong stakeholder management abilities.

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